Certification & policies

landmark deception bay office

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Landmark Products Pty Ltd. operates under independently certified ISO 9001 Quality and OHSAS 18001:2007 Occupational Health & Safety Management Systems.

“A certified organisation consistently provides products (and services) that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer outcomes.”

 

What is an ISO 9001 Quality Management System?

It is a system used to design, develop or make services or products, and used to ensure the quality of services and products. Since its first release over 30 years ago by ISO (International Organization for Standardization), more than one million organisations worldwide have adopted the principles and achieved certification.

ISO 9001certification increases confidence in the capability of the processes and the reliability of products and services provided by certified organisations.

Why should you care?

An effective system serves to create the basis for continual improvement leading to increased customer satisfaction. In short, companies with ISO 9001 are required to:
  1. Be dedicated to improved product or service quality and consistency, so you know what you are getting - time and time again
  2. Ensure that product characteristics have been specified in order to meet customer and statutory/regulatory requirements.
  3. Lock into place best practice and use this as a benchmark for further improvement
  4. Aim to prevent nonconformities (errors), and have systematic improvement processes in place to:
    -  Correct any non conformity that does occur (including product non-conformities that are detected after delivery)
    -  Analyse the cause of nonconformities and take corrective action to avoid their recurrence
    -  Address customer complaints.

QA, QC, and QM


Many people think terms like Quality Control, Quality Assurance and so forth are all the same. They aren't.

Quality Control (QC) has a focus on product or service - testing or inspecting the final product before releasing it for sale or use.

Quality Assurance (QA) moves beyond the end-product to find and fix faults earlier in the process. It is intended to provide confidence that requirements are, or have been, met.

QA includes QC, but also considers support processes.

Quality Management (QM) extends beyond both QC and QA to embrace management of the entire organisation so as to achieve the quality of services or products required.

What are your trading terms and conditions

Landmark Products' quotation and trading terms can be downloaded here.